Dealing with Difficult Customers

March 25, 2020

There are a number of hurdles that face the owners of businesses in any industry. Your employees might not come in to work, equipment can break down and checks might not clear—these are all some of the hazards of owning and operating a small business.

One larger category of challenges that can arise relates to customers. If you’re in the portable toilet rental business in Toledo, OH, you will soon learn that there can be a vast number of challenges that come along with dealing with difficult customers. Some of these problems might require a one-time adjustment, while others might be a sign of a more chronic issue that can cause you to rethink a professional relationship altogether.

Our folks have seen it all, and with this in mind, we’ve gone ahead and assembled some choice tips that will keep you aligned when working with difficult customers.

Money talks

One of the biggest challenges facing any small business owner is always money—trying to get it, trying to keep it and making sure it’s flowing in both directions so as to keep customers and employees alike happy and smiling. However, sometimes you can run into clients who either pay late or not at all. The first option is destructive enough—it can disrupt your books on a weekly, monthly or annual basis, and even have trickle-down effects that lead to compromised relationships with your own suppliers and employees.

However, non-payment by a client is an even bigger headache that you’ll need to address. They can really disrupt your presence in the portable toilet rental business in Toledo, OH if they fail to pay up, so you want to act quickly and nip this in the bud. Arrange a face-to-face meeting and see if there any underlying issues preventing them from paying, and stick to your guns until you get what’s owed to you.

Chronically unhappy customers

Sometimes in the portable toilet rental business in Toledo, OH, you are going to encounter clients who have complaints about various aspects of their experience. This is part of being in the business—single complaints here and there are nothing to be scared or ashamed of. If the complaint is valid, you simply want to apologize, address the issue and learn from the experience.

However, sometimes we all encounter clients who just never seem to be happy, no matter how many hoops we jump through. It’s up to you to determine when you’ve had enough, of course, but our recommendation is always that it’s far easier to retain an existing client if possible. So, set aside time for a face-to-face meeting and see if the two of you can’t get to the bottom of why there always seems to be something “off” in the customer’s mind.

Working with portable toilet rental customers is what we’ve done for years here at Ace Diversified Services, so we’ve really seen it all. Our insight into client relationships comes from years of hard-earned experience, and we are proud that we’ve had the wherewithal to stick around long enough to acquire that knowledge. Reach out to us to learn more about what we can do for you!

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